![]() Whatever happened to customer service and common sense. She said, well then you can wait 12 hours. I said, are you kidding me, the money is to be released in less then 12 hours anyway and they couldn't accept what I gave them. The next person got on the line and was absolutely no help and very rude. The member representative heard me and said if that is the case do you still need to speak to someone else. In the meantime I had commented to my husband that I was transferring our money out of Tower. Could not tell me why the document was not good enough. I asked to talk to a supervisor who was absolutely no help. She said they needed a copy of the front an back of the check. Called service membership again and they said the information that I sent (check number, check amount, check routing number etc.) was not acceptable documentation. I quickly sent the information and waited 1.5 hours to give them the time to review and release money. I called the credit union back and the young lady gave me an email address to send paperwork to. I called the insurance company and they were so kind and sent me a bank paper that stated the check was cleared on 4/11. Below we share Tower Federal Credit Union Hours in the. On regular days means Monday to Friday, Tower Federal Credit Union operates 8 to 9 hours a day. Most of the Tower Federal Credit Union opens in the morning at 9:00 AM and closes in the evening at 5:00 PM. He told me, after placing me on hold to talk to a supervisor, that if we provided them with proof of cash clearing they would release the money. In short Tower Federal Credit Union operates 12 branches in the United States. They don't get that information and really the only answer they could give me was that is how it works. Mind blowing to me, the member representative said they have no idea. I called Tower Federal to ask if the check cleared so the money could be released. My dad has found a car he wishes to buy and needs some cash. We were told the money would have a 6 day hold which would be released on 4/17. It was a check from an insurance company. I took him to the credit union to open an account. ![]() ![]() My dad recently received a check around 75,000. My husband and I have been members for 30+ years. ![]()
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